General

What payment terms do you accept?

Orders are billed in GBP. We accept all major credit cards and PayPal. Select your preferred method of payment at the checkout.

Do you collaborate or work with brand ambassadors?

If you are interested in collaborating with us or working as a brand ambassador please contact us at hello@malpaper.com

Do you offer wholesale or corporate orders?

If you are interested in wholesale or corporate orders, please contact us at wholesale@malpaper.com

Shipping

How long does shipping take?

All shipping times are given on the shipping section. Please note that shipping cut off times are 11am GMT time on business working days.

Do you offer express delivery?

We do offer next day delivery on UK orders. Please note that express next day delivery is on business working days (e.g. if ordered after 11am GMT Friday, your order will be delivered the following Tuesday).

Do you ship overseas?

All orders are currently shipped from England. We offer international delivery all around the world. Shipping costs will be calculated at checkout once your delivery address has been entered.

How much is shipping?

Standard shipping within the UK is free on orders £30 or over. Express delivery in the UK is available and is calculated at checkout. International delivery is calculated at checkout. For more information on shipping, please visit our shipping information page.

Taxes and Duties:

UK:

Orders being shipped to the UK (from our UK warehouse) will have a 20% VAT included in the price. These collected taxes are mandated by UK government. Mål Paper in no way benefits from this and directly pays this amount collected by the UK government.

Europe, US, Canada, Mexico, Asia & Other International Countries:

As your order is shipped DDU (Delivered Duty Unpaid), orders being shipped internationally may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Mål Paper.

Returns

I've entered the wrong shipping address. What can I do?

Please contact support@malpaper.com and inform us of the new delivery address. If your order has not been dispatched we will be able to amend this for you. Please note this may not always be possible as we aim to dispatch orders as soon as possible.

How can I cancel my order?

If you wish to cancel your order before it has been dispatched then please contact support@malpaper.com. If your order has been dispatched we will be unable to cancel the order.

There is a manufacturing fault with my order. What can I do?

All Mål Paper products are made with great care and quality materials. However, if you have received an item that has a manufacturing defect then please contact us at support@malpaper.com with a description and photo. We will rectify this issue immediately.

I've received the wrong item in my order. What can I do?

We take great care in packaging all orders. If you have received the incorrect item, please contact support@malpaper.com and we will rectify this issue immediately.

How do I return items?

If you wish to return an item due to change of mind, you are able to do this as long as the item is in its original packaging and has not been opened. You can return an item within 14 days of delivery. Unfortunately, if the item is returned to us, not in its original state then we will be unable to offer a refund. Postage costs to return the item due to change of mind are the customer's responsibility, and we do recommend returning the item via a tracked delivery method.